The Citizens Advice Service provides the advice people need for the problems they face and improve the policies and practices that affect people's lives. They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
The webbite has practical and reliable information on a range of topics such as benefits, housing, debt, family and employment and a web chat facility. A national telephone advice line is available on 03444 111 444.
Local Citizens Advice offer advice from over 3,500 locations. Advice may be given in person or by phone. Most local Citizens Advice can arrange home visits and some provide email advice. Some are also piloting the use of text, web chat and webcams. On the website you can search for your local Citizens Advice to see the full range of services it provides.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that one day, no one will have to turn to us for help.